CUSTOMER BILL OF RIGHTS

At EMI we firmly believe that our customer partners succeed when they can focus on their core mission, backed by a world-class outsourcing partner that understands their business.

As part of our "More than Parts, Partnership" brand promise we make explicit our commitments to you and your success. Every partnership includes commitments. These are our commitments to you.

Right to Communications & Responsiveness

From the initial RFQ to the shipment details and beyond, you have the right to prompt, clear, concise, complete responsive communications from EMI.

Right to Fair Pricing & Value

You have the right to fair and competitive pricing for the value you receive.

Right to Selfless Advice

You have the right to receive our best advice on your project, even if that means we feel another vendor is better positioned to help you.

Right to On-Time Production

You have the right to our best efforts to produce your outsourced parts and assemblies on or before the agreed-on dates.

Right to Transparency

You have the right to a lack of surprises in quotations, communications, production and shipments.

Right to Accountability & Redress

You have the right to EMI's best efforts to deliver on our promises and commitments and, if we fall short, EMI will take responsibility and make to correct the mistake.

Right to Courtesy & Empathy

The right that underpins our brand promise, you have the right to work with a manufacturing outsourcing partner that understands your business goals and works to create the right relationship focused on your success.

EMI is "More than Parts, Partnership."

If you have any questions about your rights, please reach out.